MyMedLab

To stop unwanted duplicate test ordering, adding tests or panels into your cart that would duplicate an already present test will instead replace it in the cart. Please add one panel to your cart and add the other tests individually.

We do offer refunds for testing. Orders may be refunded electronically up to three months from the order date. Orders that are three to six months old can be refunded but will need to be sent out via e-check. Orders over six months old cannot be refunded but can be used as credit towards other testing. Blood draw orders can be refunded in full. Kit orders require a $25 processing fee per kit to refund, the kits do not need to be returned. EXCEPT Kit orders from SabreScience require a $75 or 25% of the kit cost processing fee, whichever is LESS. SabreScience kits must be shipped back before the refund is issued.

Yes, an itemized receipt for your testing is generated and placed in your account for every order. To access it, login to your account, click on Personal Health Record in the top right-hand corner of the screen, then on the left-hand side of the screen underneath the MyMedLab logo click My Orders, and finally click the tab in the middle of that page which says Order Receipts.

In your personal Health Record under the results tab.

Due to restrictions from the lab, every order must come from a unique account for each individual. A new account must be made with a unique email for each person who would like testing. Once your orders are placed, contact Client Support with the order numbers to receive a refund for the difference in Panel Prices.

What you see at checkout is the total you pay, there are no other charges. The total you pay to us includes everything; you don’t have to pay any extra for the draw or for shipping kits in the US. There are select kit tests which are serum draw where the draw fee is not included, however this will be shown at the top of the test page if that is the case.

We are a “fee at time of service” provider, all testing must be paid for upfront by you. However, after you have purchased blood testing, a receipt is generated and placed in your account that will have all the information your insurance would need to reimburse you the cost, you will just need to forward it to them.

We do accept payment through an HSA/FSA. If your card is declined the most common reason is on the issuer’s end. If you contact your card issuer and let them know you are trying to make a medical purchase and give them the amount they will be able to pre-approve the transaction and allow you to pay.

MyMedLab is a test provider only, we do not provide prescriptions for medication.

Yes, most results allow you to purchase an Expert Review where you get a set time, in 30 minute increments, to go over your results with one of our experts. To view available experts and the cost, just login to your MyMedLab account, navigate to your ‘My Results’ page, and underneath your results will be a clickable link that reads ‘Purchase a Review’. After purchasing the review, just return to that page and there will be a new link under your results that will allow you to schedule your review.

We are partnered with Quest Diagnostics for all blood draws, they are the only locations you can use to complete testing. You can use any Quest location for the draw, even if it is not listed on our site. Check Quest's site here.

Our order system is setup to help avoid duplicate testing, this extends to kit tests. The easiest workaround to order multiple of the same kit is to order each test separately (make multiple orders), then contact Client Support with each order number. We can then alter the charge and apply the Panel Price cost to each kit. Please note, you CANNOT use this method to order kits for others from your own account. Each order must come from a unique account for each individual for results to be released.

When viewing your cart, there is a small X icon to the left of the test name; clicking that will remove the test from your cart.

Blood draw testing should be ordered approximately two weeks in advance of a doctor’s appointment to ensure adequate time for the draw, testing to complete, and results to be received.

Most tests complete within 3 business days, however, some testing can take up to 7 to 10 days. Most tests are run Monday through Friday, so collections done on Friday may not begin testing until the following Monday.

Appointments are not required but encouraged: by having an appointment you are put ahead of other walk-in patients. Once you receive your DLO you can setup an appointment but visiting: https://appointment.questdiagnostics.com/patient/confirmation, or by calling: 888-277-8772.

We are partnered with Quest Diagnostics for all blood draws, they are the only locations you can use to complete testing. You can use any Quest location for the draw, even if it is not listed on our site. Check Quest's site here.

Unfortunately we are only partnered with Quest locations within the US, so most international clients will not have access to our blood tests. If you are able to travel to the US for the blood draw, please reach out to Client Support for further instructions on getting testing done.

At this time we can not provide blood draw testing for a minor under the age of 18. We can offer any of our at home collected kits. The tab No Lab Visit Tests is where you will find the kit tests.

Your DLO (Digital Lab Order) is in your Personal Health Record under the Orders tab.

We can occasionally add testing not currently available on our site, but the process can take several weeks. If you would like to see about having a test added, please contact Client Support and provide the name and Quest test code.

Yes, an eight hour fast (nothing besides water) is required before the blood draw.

An itemized receipt for your testing is generated and placed in your account for every order. To access it, login to your account, click on Personal Health Record in the top right-hand corner of the screen, then on the left-hand side of the screen underneath the MyMedLab logo click My Orders, and finally click the tab in the middle of that page which says Order Receipts.

Yes, orders are good for six months from the original purchase date, after which time you will need to contact us to regenerate your order.

We do offer refunds for testing. Orders may be refunded electronically up to three months from the order date. Orders that are three to six months old can be refunded but will need to be sent out via e-check. Orders over six months old cannot be refunded but can be used as credit towards other testing. Blood draw orders can be refunded in full.

Yes, most results allow you to purchase an Expert Review where you get a set time, in 30 minute increments, to go over your results with one of our experts. To view available experts and the cost, just login to your MyMedLab account, navigate to your ‘My Results’ page, and underneath your results will be a clickable link that reads ‘Purchase a Review’. After purchasing the review, just return to that page and there will be a new link under your results that will allow you to schedule your review.

Kit testing should be ordered approximately one month in advance of a doctor’s appointment to ensure adequate time for shipping, collection, testing, and for the results to be received. If it is a Great Plains test kit you should allow an additional 2 weeks.

Once the lab has received the sample, it typically takes 14 to 20 days for Genova Diagnostic kits, 7 to 10 days for Diagnostics Solutions kits, 10 to 12 days for Alletess kits, 5 to 10 days for Doctor’s Data kits, 5 to 7 days for ZRT kits, and 2 to 3 weeks for Great Plains Lab kits.

Yes, most kits can be shipped via next day or two-day shipping and generally cost between $20 and $40. To have your kit expedited contact our Client Support before placing your order.

First create an account in your child’s name. Then contact Client Support with the order number, a brief explanation that the testing needs to be for your child, and the child’s name. We will then be able to move the order into your child's account and release results once they have completed.

Yes, please send an email to client.support with your order# and the best contact number. Customer service will contact you to process the additional $100 payment.

Please fill in any personal information (name, date of birth, address) along with the date of collection. Payment, insurance, or doctor information is not needed. Mail requisition form in with the specimen that is labeled with patients information.

Yes, an unused kit can be given to someone else; however, they must have a MyMedLab account setup before your order can be changed over to them. Simply create, or have them create, an account and then contact Client Support for further assistance.

Some kits do expire, while others are good indefinitely. Just look at your requisition form or the box that your kit came in. If it has an expiration date it will be listed somewhere on the kit or paperwork.

An itemized receipt for your testing is generated and placed in your account for every order. To access it, login to your account, click on Personal Health Record in the top right-hand corner of the screen, then on the left-hand side of the screen underneath the MyMedLab logo click My Orders, and finally click the tab in the middle of that page which says Order Receipts.

We do offer refunds for testing. Orders may be refunded electronically up to three months from the order date. Orders that are three to six months old can be refunded but will need to be sent out via e-check. Orders over six months old cannot be refunded but can be used as credit towards other testing. Kit orders require a $25 processing fee per kit to refund, the kits do not need to be returned. EXCEPT Kit orders from SabreScience require a $75 or 25% of the kit cost processing fee, whichever is LESS. SabreScience kits must be shipped back before the refund is issued.

Our order system is setup to help avoid duplicate testing, this extends to kit tests. The easiest workaround to order multiple of the same kit is to order each test separately (make multiple orders), then contact Client Support with each order number. We can then alter the charge and apply the Panel Price cost to each kit. Please note, you CANNOT use this method to order kits for others from your own account. Each order must come from a unique account for each individual for results to be released.

Yes, most results allow you to purchase an Expert Review where you get a set time, in 30 minute increments, to go over your results with one of our experts. To view available experts and the cost, just login to your MyMedLab account, navigate to your ‘My Results’ page, and underneath your results will be a clickable link that reads ‘Purchase a Review’. After purchasing the review, just return to that page and there will be a new link under your results that will allow you to schedule your review.